We gladly accept returns within 30 calendar days from the date the order was placed.
Restocking Fees
We charge a 20% restocking fee, or we provide 100% store credit for a future order (for all orders that are NOT GPR exhausts).
All GPR Exhaust Orders: We charge a 35% restocking fee. We do not provide 100% store credit for a future order.
We DO NOT accept returns for the following products sold within our store:
We DO NOT accept returns that meet the following conditions:
IMPORTANT: When you receive your products, please inspect them thoroughly before mounting them on your bike. If the product has any defects, you must report them to us immediately. If they have been mounted, we cannot accept your return. Products that have been mounted, used, or do not have the original packing or labels will not be accepted for refund. All products will be thoroughly checked when we receive them.
If a product is deemed unfit for return, Sixty61 will notify the customer that the return has been rejected and will NOT provide a refund. The customer can choose one of the following options:
If you do not select one of the above options within 30 days of your return being rejected, the product will be recycled.
We will not issue a refund for the following cases:
We will not refund the paid shipping cost or provide a return shipping label on any return or replacement that is NOT due to a defective or incorrect item upon receipt.
In the case of refused packages, we will NOT pay for the return shipping back and will abandon the package.
We charge a 20% restocking fee or our replacement policy will also apply if you contact us to cancel an order and we cannot stop the shipment, because we would need to arrange for a return. In many cases, we do process orders immediately, so this would apply as well.
If we are able to cancel the shipment, but have charged your credit card or used your paypal account to process the order, we will charge a 10% cancellation fee on larger orders (over $100). This means that we will refund 90% of the cost of the order. The reason for this is that we are not reimbursed for credit card fees or paypal fees.
For refunds, the refund amount will be composed of the original purchase price minus the restocking fee and minus shipping charges where applicable (for example, if your product was sent with free shipping). We will not provide refunds or additional payments that exceed the original cost of the product plus shipping. You will be sent an email confirming receipt of the return and your credit.
If an item is not as described and/or we shipped the wrong item, contact us immediately. The item must have delivery confirmation and insurance.
We reserve the right to deny a refund or exchange if the merchandise does not meet the Return Policy requirements.
If we provide an exchange, we will not send out the exchanged product until we have the originally ordered product in our warehouse. We will only exchange "once," not multiple exchanges. The exchange would be a "final sale."
If you cannot wait for your return to arrive at our warehouse, the other option is to purchase the replacement from us and wait for that to arrive. We will then refund your return for the cost of the product. We will not refund your shipping costs for returning the product back to us.
We will not refund any customs fees (if applicable) for the exchanged product.
To Return an Item: Please contact us for a return authorization within the returns period. You may contact us through our Contact Us form or call us at 321-868-7752. Our office hours are Monday through Friday from 9:00 AM to 5:00 PM.
If a package is lost or damaged as a result of the mail system, we will claim the insurance on it. However, we require our customers to assist us with the paperwork and pictures if necessary. If there is a waiting period required by the insurance company, we ask our customers to wait to claim the insurance. We provide a refund once the insurance company approves and pays the claim.
For lost packages, we will ask customers to wait as we need to contact the insurance company and have them perform an investigation. Lost packages are outside our control, and we do require our customers to have patience as we perform these investigations. Most of the time, packages are found during the investigations. The postal service requires at least 1-2 weeks for investigations. After the investigations, we can then determine how to help the customer or claim insurance.
Outside of US and Outside of Europe for Some Products
You may be charged import duties. We are not responsible for import duties. If you wish to return the package because you do not want to pay the import duties, or if it is returned to us for any other reason that is not a fault of our own, we will not provide a refund. In most cases, we will abandon the product and will NOT provide you with a refund.
Note: For products shipped from Europe, specific shipping information will be provided on the individual product page.
Really a no-frills transaction as they as they all should be: product as advertised, at a good price, delivered promptly. Service on the phone was also very to-the-point and courteous. Will consider buying from Magma again.
Came in july 31st both levers installed feels really good. Good product
Quick delivery. Cap looks great on bike. Minor modification required to fit.
Suprisingly fast service I'm actually blowed away how fast it got to me. Thanks.
